All orders are prepared and packaged at Tangled Kids Hair Care. Orders are dispatched from Tangled Kids Hair Care Head Office at Angle Vale, SA 5117.
Please allow up to 2 business days for your order to be processed, packed and prepared for postage. As a small, home based business, Tangled Kids Hair Care do endeavour to have your order dispatched in 1 – 2 business days, however delays sometimes occur.
Shipping within Australia is sent via Australia Post or Courier (metro areas only) which includes tracking. The choice of delivery provider is at Tangled Kids Hair Care discretion.
We have a capped EXPRESS POST charge of $14 regardless of the size of your order. Australia Post charges are for Parcel Post and Express Post satchel prices (however we pack your order in a box for extra protection)
Parcel Post Express Post
Small $9.93 $13.26
Medium $13.52 $17.43
Large $17.04 $21.47
Small $20.53 $28.30
Search via your TRACKING NUMBER PROVIDED if you have any queries on the delivery time frame. You will receive your tracking number via email once your order has been marked as fulfilled and shipped.
Tangled Kids Hair Care want you to be completely satisfied with your purchase, so please make sure you choose your purchase carefully as refunds will not be issued for a change of mind or if you simply make the wrong decision. Please note that Tangled Kids Hair Care does not generally exchange items if you change your mind. If approved* for an exchange by Tangled Kids Hair Care, you are required to pay for return postage to Tangled Kids Hair Care HQ. Your order must be returned unused and in original packaging. Items must be returned to Tangled Kids Hair Care in original box you have received order in. Please note that Tangled Kids Hair Care will not be held accountable for any item that is lost in the mail, it is your responsibility when you return the item to Tangled Kids Hair Care. The items you wish to exchange must be for equal or higher value only. Once received by Tangled Kids Hair Care, your “new order” will be placed in the queue. You are required to pay for postage as per normal. Please refer to SHIPPING for further information.
*To enquire on an exchange, please contact with the following: Why you are seeking to exchange your item A photograph of the items you have received “Proof of purchase” i.e. order number
All items are quality checked before accepted for packaging. Occasionally, there may be a fault we’re unaware of. Where applicable we will meet our obligation to provide a remedy under the Australian Consumer Law. The remedy may be a repair, replacement or refund. If returning a product for a refund, you must ensure this is done within 14 days from receipt of product. Tangled Kids Hair Care reserves the right to deny an exchange or credit if the piece returned does not meet our return policy requirements.